Maintenance Supply Headquarters U.S. Privacy Statement

Effective Date: June 18, 2018

Maintenance Supply Headquarters respects your privacy. This Privacy Statement describes how we collect, use, share, and protect information from and about our customers, visitors, and job applicants, along with choices you can make about such information. It also contains other important privacy disclosures, such as how we may update the Statement and how you can contact us.


This Privacy Statement applies to the U.S. practices of Maintenance Supply Headquarters, LP ("MSH") and and other MSH websites ("Sites") that point to this Statement. It applies to most interactions with our customers and visitors, and describes how we collect, use, share, and protect information from and about visitors to our Sites, along with choices you can make about such information. It also contains other important privacy disclosures, such as how we may update the Statement and how you can contact us.

Information We Collect

We may collect information that identifies you or that is associated with you in a number of ways, including information you provide to us, information we automatically collect, and information we obtain from third parties.

Information You Provide

You may choose to provide us with information. Examples include:

  • Contact and identification information, such as your name, address, telephone number, email address
  • Payment information, such as your payment card number and expiration date
  • Login and access credentials, such as your username and password
  • Information about your MSH purchases, returns and exchanges, including warranty and rebate information
  • Information you include in your communications with us or in connection with a satisfaction survey

Information We Collect by Automated Means Online

When you use our Sites, we may collect certain information by automated means, using technologies such as cookies, Web server logs and Web beacons. This information may be used to provide a better-tailored shopping experience, and for market research, data analytics, and system administration purposes. For instance, we may use this information to determine whether you've visited us before or are new to our website, to store your preferences and settings, to provide sign-in authentication, and for compliance with our legal obligations, policies and procedures. We also may use this information to target custom content and ads to you on this and other websites, including as described in the Interest-Based Advertising section below.

Our Sites may use cookies. Cookies are small text files that websites send to your computer or other Internet-connected devices to uniquely identify your browser or to store information or settings. Your browser may provide the ability to be notified when you receive certain types of cookies and how to restrict or disable certain cookies. Please note, however, that if you disable cookies, you may not be able to use all of the features and functions of our Sites.

Our Sites may use Web server logs to record information about your use of the services, such as your device type, operating system type, browser type, domain, system settings, and IP address, as well as the language your system uses and the country and time zone where your device is located. These logs also may record information such as the address of the Web page that referred you to our website, and other information about your interaction with our websites, such as which pages you visit. This is a common practice that supports the operation of our online services.

Our Sites, emails and electronic newsletters may also contain tags known as "Web beacons" or "single-pixel gifs", which are small electronic images used to help deliver cookies from our Sites, count visitors to our Sites, and determine whether e-mails are opened. We may use third-parties to place and analyze Web beacons, and these third-parties may also set or read a cookie on your computer.

We may also use third-party Web analytics services in our online services. These service providers help us analyze how users use our online services. We may also use third-party Web analytics services in our Sites, such as those provided by Google Analytics. Such service providers help us analyze how users use our Sites, and these providers may collect various information associated with your visits to our Sites, including your IP address. They may also place cookies to help with the analysis. To learn more about Google Analytics and how to opt-out, click here.

Information We Collect by Automated Means Offline

When you call our customer service centers or other phone support lines, we may record audio of the conversations for quality control, training, security and analytics purposes.

Information We Collect From Other Sources

We may obtain certain information about you from other businesses, such as updated addresses, phone numbers, consumer profiles and location data we obtain from vendors who maintain such data. We may also obtain information from public sources, such as information you submit in a public forum (for example, a customer review).
We may also obtain information about you from Lowe's affiliates.

How We Use Information

  • Provide and deliver products and services and fulfill your orders
  • Process, record and track your purchases, payments, returns, warranties, and rebates
  • Communicate with you through various channels
  • Evaluate and respond to your requests, inquiries, and applications
  • Create and manage your account registrations, such as your MSH account
  • Conduct and administer contests, surveys, and sweepstakes
  • Customize your experiences in our stores and online, including customized advertisements and offers
  • Publish public product reviews as submitted by you and other customers
  • Provide you with in-store navigation and mapping services and help you find store locations near you
  • With respect to information we collect through our Careers website, evaluate your application for employment and contact you regarding possible employment
  • Operate, evaluate, and improve our business, products, and services (including developing new products and services; managing our communications; performing market research, and data analytics; determining and managing the effectiveness of our advertising and marketing; analyzing our products, services, websites and applications; administering our websites and applications; and perform accounting, auditing, billing, reconciliation and collection activities)
  • Protect against and prevent fraud and unauthorized transactions, investigate and manage claims, risk exposure, and quality, and generally improve and provide security
  • Comply with and enforce applicable legal requirements, industry standards, and our policies and terms.

How We Share Information

We do not sell, trade or otherwise transfer personally identifiable information to unaffiliated third parties (companies outside the Lowe's family) without your consent, except as described below.

Service Providers and Business Partners

We may disclose your personal information to companies that provide services to us (such as providers of hosting, support, delivery, printing, email, data enhancement, and repair services) or that help us market our products and services. These companies may need access to information about you in order to perform their functions. These companies are generally not authorized to use the information we disclose to them for any other purpose.
In limited cases, we may disclose information about you to a third party who may also use the information for their own specific purpose. For instance, we may provide information on your behalf to a supplier in connection with warranty or product safety issues, or with a business partner who is jointly providing a product or service to you, or is running a jointly branded promotion with us.

Legal, Enforcement, Security and Investigation

We may disclose information about you (1) if we believe we are required to do so by law, regulation or legal process, such as a court order or subpoena; (2) as we deem appropriate or necessary in response to requests by government agencies, such as law enforcement authorities or tax authorities; (3) when we believe disclosure is appropriate or necessary to protect the rights, property, or safety of MSH, our customers, or others, including to prevent physical, financial or other harm, injury or loss, or to collect debt you owe; or (4) in connection with an investigation of suspected or actual unlawful activity.

Sale or Transfer of Business or Assets

We reserve the right to transfer personal information we have about you in the event we sell or transfer all or a portion of our business or assets (including, without limitation, in the event of a reorganization, dissolution, or liquidation).

Aggregate or De-Identified Data

We may share or make public aggregate or de-identified data derived from personally identifiable information. Such information, however, will not identify you or any other individual.

How We Protect Information

We maintain administrative, technical, and physical safeguards designed and intended to protect personal information against accidental, unlawful, or unauthorized destruction, loss, alteration, access, disclosure or use. Despite these safeguards, due to inherent uncertainty in the use of the Internet and information systems and the potential for unlawful attacks by third parties, we cannot guarantee that the use of our systems, websites or applications will be completely safe or secure.

Information we collect and use may be transferred, stored and accessed globally to support our operations. We retain information for as long as it is needed or useful to provide and improve our products and services, comply with our legal obligations, resolve disputes, and enforce our agreements.

Your Information Choices

You may access and revise your profile information by signing into your account on our Sites and modifying certain personal information associated with your profile. If you have signed up for our newsletters or marketing e-mails, you may stop receiving them by clicking on the "Unsubscribe" link in any newsletter or marketing email you receive from us and updating your preferences on the resulting webpage, or by contacting us as described in the How to Contact Us section below. Please note that we may continue to send transactional e-mails, which may contain information about your ongoing relationship with MSH, a specific transaction or request, or similar information, even if you opt-out of newsletters and marketing e-mails.

Other Important Considerations

Do Not Track

We do not collect personally identifiable information about users' online activities over time and across third-party websites and we do not process or respond to "Do Not Track" signals from your browser or other mechanisms that enable consumer choice regarding the collection of personal information about one's online activities over time and across third-party websites or online services.

Links to Other Websites

Our Sites may link to other websites for your convenience and information. For instance, they may link to websites of product suppliers, manufacturers and service providers. These websites may be operated by companies not affiliated with us. Linked websites, including those operated by Lowe's, may have their own privacy notices, which we strongly suggest you review if you visit them. We are not responsible for the content or privacy practices of any website that we do not control and that does not point to this Privacy Statement. Your interactions with these websites are governed by the privacy policies of the company operating the websites.


We do not knowingly collect personally identifiable information from children under the age of 13. If a child under the age of 13 has provided us with personally identifiable information, we ask that a parent or guardian contact us so that the information can be deleted.

Notice to California Customers

Subject to certain limitations under California Civil Code § 1798.83, if you are a California resident and have an established business relationship with us, you may ask us to provide you with (i) a list of certain categories of personal information that we have disclosed to certain third parties for their direct marketing purposes during the immediately preceding calendar year and (ii) the identity of certain third parties that received personal information from us for their direct marketing purposes during that calendar year. To make such a request, please contact us as follows:

Attn: MSH Privacy
6910 Brasada Drive
Houston, Texas 77085


This Privacy Statement may be updated periodically and without prior notice to you to reflect changes in our information practices or relevant laws. We will post a notice on and other websites that point to this Privacy Statement to notify you of any substantive changes to the way we collect and use information. We will indicate at the top of the Privacy Statement when it was last updated.

How to Contact Us

If you have questions or comments about this Privacy Statement, or if you would like us to update information we have about you or your preferences, please contact us as indicated below.

Attn: MSH Privacy
6910 Brasada Drive
Houston, Texas 77085